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Johany Dicosta posted a blog post

Follow These Tips to Choose the Best Cloud Contact Center to Suit Your Business

An increasing number of businesses these days outsource their customer service to third-party cloud contact centers. However, before hiring someone else to take charge of your customer support and service, check out the following tips to help you out:Know Your Needs and WantsBefore you get in touch with a cloud contact center, identify the type of support you need. Do you need a service round the clock? Or do you need appointment scheduling, online chat representatives, or have your emails…See More
Feb 27
Johany Dicosta posted a blog post

Cloud Contact Center: How to Find a Good Provider

When it comes to the communication aspect of a business, using the right communication solution is very important. In today’s world when technologies are at their peak, different kinds of solutions are currently offered by providers. In businesses where communication solutions are frequently used, it is important to choose the one that won’t give you headaches. Obviously, many business owners are simply troubled by their monthly bills simply because they are using an expensive communication…See More
Jan 29
Johany Dicosta posted a blog post

Avoid These Mistakes When You Use Cloud Contact Center Technology

Cloud technology undoubtedly transformed the whole industry through the effective removal for the need of enterprises to own, operate, as well as manage their on-site contact center systems. But, a lot of cloud contact centers are still not making the most out of the technology. Here are some the worst mistakes you can ever make when you deploy and use cloud contact center technology.Failure to Completely Gear Up for Cloud ImplementationsMany service providers usually assume they have put in…See More
Jan 2
Johany Dicosta posted a blog post

Cloud Contact Center

Cloud contact centers are the most efficient ways to get in contact with the customer service employees of a company. It is a way in which both the company and the customer benefit.Cost reductionVersatile Employee baseAvailabilityBetter Customer ServiceCost ReductionA company’s target is to maximize its profits. There are 2 ways to maximize a company’s profit. Either increase its sales or decrease its expenses. Cloud contact centers allow an entity to provide contact center facilities for its…See More
Dec 4, 2017
Johany Dicosta posted a blog post

Benefits of a Cloud Contact Center

A cloud contact center is a set of cloud-hosted services, applications and tools that help organizations deliver superior customer experience. It is perfect for organizations that require agent management, analytics and advanced call routing. A cloud contact center helps organizations address the challenges of connecting with customers. It usually integrates different communication channels into one system to let agents communicate with customers by email, instant messaging or phone call. Cloud…See More
Oct 31, 2017
Johany Dicosta posted a blog post

Why Must You Care About Using a Cloud Contact Center in Your Business?

Communication is one of the most ignored or overlooked aspect in a business. As a matter of fact, many business organizations have already failed because of their negligence to realize health and robust communication. This has triggered many business owners to keep an eye on their business’ communication aspect simply because they fear of failing along the way.The current market today is now teeming with many different kinds of communications systems and solutions. These solutions often come…See More
Oct 4, 2017
Johany Dicosta posted blog posts
Sep 21, 2017
Johany Dicosta posted a blog post

Searching a Cloud Contact Center Provider in 5 Easy Steps

Are you looking for a good, trusted and reliable provider of Cloud Contact Center? If you are then you are simply at the right page. Here, you will be learning some simple yet surefire ways that can help you fins what you are exactly looking for – a source or provider that you can trust and rely on in many ways. It takes only five simple steps to get you to the place where you can find a good Cloud service provider or CSP and they are as follows:The first step that you need to do in order to…See More
Sep 5, 2017
Johany Dicosta posted a blog post

What Happens to Business that Uses a Cloud Contact Center?

Communication is a very important component of a business. To keep it running steadily, consistently and effectively, it has to be enhanced by simply realizing a heathy and robust communication system. With robust communication, no barriers are expected along the way.There are many different kinds of communication systems and solutions that one can find on the market today. Every system has its own promise but one thing is for sure: it is hard to try a particular solution especially when it…See More
Aug 21, 2017
Johany Dicosta posted a blog post

Why Should You Decide to Plug Into a Cloud Contact Center?

There are some companies that were hesitant in migrating to cloud contact center. Between lowering startup costs, empowering clients with flexible channel service, and removing and adding capabilities as required, tons of enterprises have realized the numerous benefits of this technology and now plugging in quickly.30% of organizations were using cloud contact center application and some are planning to deploy for the next coming years. In fact, majority of firms stated that cloud is a priority…See More
Aug 8, 2017
Johany Dicosta posted a blog post

Cloud Contact Center vs. Premise-Based Contact Center – Top Considerations

If you are currently considering the TCO or total cost of ownership of a cloud contact center versus a premise-based contact center, you have to examine several factors first to determine whether or not this will work for you and your business.Take a Look at the Bigger PictureAlthough it is important for a business leader to drill down on discrete differences in TCO between premise-based and cloud contact center, it is also a must to look at the bigger picture. Based on research, companies…See More
Jul 24, 2017
Johany Dicosta posted a blog post

Cloud Contact Center: 5 Effective Steps to Finding an Effective Source

If you are thinking about using a good communication solution in your daily business operation then the best way to do it is to establish your own Cloud Contact Center system. Basing from its name alone you can easily determine that this contact center system is something that is based in the Cloud, meaning it is being owned and provided by a Cloud service provider.While there are plenty of benefits that you can get from this kind of communication solution, it is important to find a good…See More
Jul 5, 2017
Johany Dicosta posted a blog post

Cloud Contact Center: Exploring the Roles in This Modern Day

There is a growth in adoption, but concerns are here to stay. Contact centers have been a bit slow in getting on board with the cloud-based solutions. However, there is now a dramatic pick up in the rate of adoption of a cloud contact center in this modern day.Research revealed that 60% of the benchmark study respondents make use of cloud-based automatic call distributions, while over 32% make use of cloud-based dialers. More than half of the respondents make use of cloud-based recorders, which…See More
Jun 19, 2017
Johany Dicosta posted a blog post

What Benefits & Advantages can You Get from a Cloud Contact Center?

There are actually four important benefits that you and your business can benefit from using a Cloud Contact Center. These benefits are truly essential in a way that you can make use of them for your advantage. These benefits are as follows:High Level of SecurityWith a Cloud-based contact center you can have the assurance of high levels of security and this is something that you may not be assured of when you make use of a traditional communication device or system. Thus, if you have many…See More
Jun 2, 2017
Johany Dicosta posted a blog post

Managed Connectivity and Cloud Contact Center

Businesses experience a significant cost saving as a result of cloud migration, so it’s not a surprise that some call centers are also finding some ways to make transition. Cloud contact center solutions may deliver anticipated low cost, advanced features, and greater flexibility to enhance efficiency. Nevertheless, an aspect of cloud software that service providers and customers often overlook is the cloud connectivity.In other instances, some businesses use public internet for accessing cloud…See More
May 19, 2017
Johany Dicosta posted a blog post

Cloud Contact Center: An Ideal Solution for BPO Industries

Aside from the severe competition from different countries, BPO industries also face the struggle of higher operational expenses, increasing manpower cost and attrition. Aside from this, it is also difficult to keep tab on call center margins and variable agent count requirements. In order to meet all of these challenges, BPOs either chose to deploy a premise based contact center or they go on the cloud.These two technologies both have an ocean of difference as far as their advantages are…See More
May 9, 2017

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Johany Dicosta's Blog

Follow These Tips to Choose the Best Cloud Contact Center to Suit Your Business

Posted on February 27, 2018 at 1:50am 0 Comments

An increasing number of businesses these days outsource their customer service to third-party cloud contact centers. However, before hiring someone else to take charge of your customer support and service, check out the following tips to help you out:

Know Your Needs and Wants

Before you get in touch with a cloud contact center, identify the type of support you need. Do you need a service round the clock? Or do you need appointment scheduling, online chat…

Continue

Cloud Contact Center: How to Find a Good Provider

Posted on January 29, 2018 at 9:05pm 0 Comments

When it comes to the communication aspect of a business, using the right communication solution is very important. In today’s world when technologies are at their peak, different kinds of solutions are currently offered by providers. In businesses where communication solutions are frequently used, it is important to choose the one that won’t give you headaches. Obviously, many business owners are simply troubled by their monthly bills simply because they are using an expensive communication…

Continue

Avoid These Mistakes When You Use Cloud Contact Center Technology

Posted on January 2, 2018 at 12:17am 0 Comments

Cloud technology undoubtedly transformed the whole industry through the effective removal for the need of enterprises to own, operate, as well as manage their on-site contact center systems. But, a lot of cloud contact centers are still not making the most out of the technology. Here are some the worst mistakes you can ever make when you deploy and use cloud contact center technology.

Failure to Completely Gear Up for Cloud Implementations

Many service…

Continue

Cloud Contact Center

Posted on December 4, 2017 at 3:30am 0 Comments

Cloud contact centers are the most efficient ways to get in contact with the customer service employees of a company. It is a way in which both the company and the customer benefit.

  • Cost reduction
  • Versatile Employee base
  • Availability
  • Better Customer Service

Cost Reduction

A company’s target is to maximize its profits. There are 2 ways to maximize a company’s profit. Either increase its sales or…

Continue

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