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There are some companies that were hesitant in migrating to cloud contact center. Between lowering startup costs, empowering clients with flexible channel service, and removing and adding capabilities as required, tons of enterprises have realized the numerous benefits of this technology and now plugging in quickly.
30% of organizations were using cloud contact center application and some are planning to deploy for the next coming years. In fact, majority of firms stated that cloud is…Continue
If you are currently considering the TCO or total cost of ownership of a cloud contact center versus a premise-based contact center, you have to examine several factors first to determine whether or not this will work for you and your business.
Take a Look at the Bigger Picture
Although it is important for a business leader to drill down on discrete differences in TCO between premise-based and cloud contact center, it is also a must to look at the bigger picture. Based…Continue
If you are thinking about using a good communication solution in your daily business operation then the best way to do it is to establish your own Cloud Contact Center system. Basing from its name alone you can easily determine that this contact center system is something that is based in the Cloud, meaning it is being owned and provided by a Cloud service provider.
While there are plenty of benefits that you can get from this kind of communication solution, it is important to…Continue
There is a growth in adoption, but concerns are here to stay. Contact centers have been a bit slow in getting on board with the cloud-based solutions. However, there is now a dramatic pick up in the rate of adoption of a cloud contact center in this modern day.
Research revealed that 60% of the benchmark study respondents make use of cloud-based automatic call distributions, while over 32% make use of cloud-based dialers. More than half of the respondents make use of…Continue