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There is a growth in adoption, but concerns are here to stay. Contact centers have been a bit slow in getting on board with the cloud-based solutions. However, there is now a dramatic pick up in the rate of adoption of a cloud contact center in this modern day.
Research revealed that 60% of the benchmark study respondents make use of cloud-based automatic call distributions, while over 32% make use of cloud-based dialers. More than half of the respondents make use of…Continue
There are actually four important benefits that you and your business can benefit from using a Cloud Contact Center. These benefits are truly essential in a way that you can make use of them for your advantage. These benefits are as follows:
High Level of Security
With a Cloud-based contact center you can have the assurance of high levels of security and this is something that you may not be assured of when you…Continue
Businesses experience a significant cost saving as a result of cloud migration, so it’s not a surprise that some call centers are also finding some ways to make transition. Cloud contact center solutions may deliver anticipated low cost, advanced features, and greater flexibility to enhance efficiency. Nevertheless, an aspect of cloud software that service providers and customers often overlook is the cloud connectivity.
In other instances, some…Continue
Aside from the severe competition from different countries, BPO industries also face the struggle of higher operational expenses, increasing manpower cost and attrition. Aside from this, it is also difficult to keep tab on call center margins and variable agent count requirements. In order to meet all of these challenges, BPOs either chose to deploy a premise based contact center or they go on the cloud.
These two technologies both have an ocean of difference as far…Continue