Johany Dicosta
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Johany Dicosta posted a blog post

Cloud Contact Center: Exploring the Roles in This Modern Day

There is a growth in adoption, but concerns are here to stay. Contact centers have been a bit slow in getting on board with the cloud-based solutions. However, there is now a dramatic pick up in the rate of adoption of a cloud contact center in this modern day.Research revealed that 60% of the benchmark study respondents make use of cloud-based automatic call distributions, while over 32% make use of cloud-based dialers. More than half of the respondents make use of cloud-based recorders, which…See More
Jun 19
Johany Dicosta posted a blog post

What Benefits & Advantages can You Get from a Cloud Contact Center?

There are actually four important benefits that you and your business can benefit from using a Cloud Contact Center. These benefits are truly essential in a way that you can make use of them for your advantage. These benefits are as follows:High Level of SecurityWith a Cloud-based contact center you can have the assurance of high levels of security and this is something that you may not be assured of when you make use of a traditional communication device or system. Thus, if you have many…See More
Jun 2
Johany Dicosta posted a blog post

Managed Connectivity and Cloud Contact Center

Businesses experience a significant cost saving as a result of cloud migration, so it’s not a surprise that some call centers are also finding some ways to make transition. Cloud contact center solutions may deliver anticipated low cost, advanced features, and greater flexibility to enhance efficiency. Nevertheless, an aspect of cloud software that service providers and customers often overlook is the cloud connectivity.In other instances, some businesses use public internet for accessing cloud…See More
May 19
Johany Dicosta posted a blog post

Cloud Contact Center: An Ideal Solution for BPO Industries

Aside from the severe competition from different countries, BPO industries also face the struggle of higher operational expenses, increasing manpower cost and attrition. Aside from this, it is also difficult to keep tab on call center margins and variable agent count requirements. In order to meet all of these challenges, BPOs either chose to deploy a premise based contact center or they go on the cloud.These two technologies both have an ocean of difference as far as their advantages are…See More
May 9
Johany Dicosta posted a blog post

Why is a Cloud Contact Center Relevant for Your Daily Business Operations?

As of the present days, many businesses and organizations are now moving to the Cloud. And when such thing happens you and your business operations should move to the Cloud as well. When your business operations are enhanced by the Cloud this means that everything is easily accessed via the internet. When it comes to communication many companies and businesses look for a feasible option that provides them with effective communication processes without spending much along the way. This is the…See More
Apr 26
Johany Dicosta posted a blog post

How a Cloud Contact Center Impacts Your Business Operations?

So, you must be wondering how a Cloud Contact Center can impact your business’ daily operations. Basing from the name alone you can simply say that this kind of contact center is something which is based in the Cloud. And when it is based in the Cloud this simply means that the provider will work virtually for you. Obviously, more and more businesses are now relying with this kind of technology especially those that belong in the SMB category. There are many reasons why many organizations make…See More
Apr 11
Johany Dicosta posted a blog post

Cloud Contact Center: The Upsides

Using a Cloud Contact Center to operate your business can provide you with a whole lot of upsides or advantages. If you are interested to know what these upsides are then take a look at the list below. Take note that these upsides are beneficial things that you can actually make use of for your advantage:Low Initial CostThis is possible for you because there is no need to invest in software and hardware upfront. In addition, there is no need for you to worry about purchased components that you…See More
Mar 29
Johany Dicosta posted a blog post

Acquainting Yourself With The Pros & Cons Of A Cloud Contact Center

You may be thinking about establishing and putting up a Cloud Contact Center in your business to enhance its operation but is this really necessary? Does this kind of technology offer benefits to your business regardless of its size? To clarify this concern, it is important to spend some of your time learning about things that make this kind of technology an…See More
Jul 26, 2016
Johany Dicosta posted a blog post

The Pros & Cons of Cloud Contact Center: a Practical Advice

Perhaps you are thinking about moving your contact center to the cloud. If you are then it is important to allot some of your time reading about the various pros and cons of using a cloud contact center. This is quite important on your part so that you’ll know in the end whether or not this kind of business solution is something good and appropriate for the operation of…See More
Jun 30, 2016
Johany Dicosta posted a blog post

Want To Achieve Your Business Targets? Cloud Contact Center Is The Way To Go

As of the present days, tight competition is evident among businesses and companies that exist on a common market. In fact, many of these businesses are making possible ways to stay in the competition. Strategical procedures have truly become a massive entity in these businesses, allowing them to get to the point which they simply want and expect for their businesses. In the process, cloud-based services and solutions have been also formulated and among these is the…See More
May 31, 2016
Johany Dicosta posted a blog post

Opting For The Best Cloud Contact Center Solution

If you are looking for a cloud contact center solution for your business then you are highly advised to look over the wide spectrum of options available on the market today. While it is true that the number of providers of these solutions seems to be overwhelming, it is important to consider certain qualities a provider should exude in order to be considered as someone whom you can trust and…See More
May 5, 2016
Johany Dicosta posted a blog post

Cloud Contact Center: Why Does It Make Sense To You & Your Business?

Today, a tight competition is currently evident among many businesses and companies. To prove their worth and popularity, many of them make use of the technology to realize their purpose. This proves to be true when it comes to the transferring and receiving of data.   While there are companies and business organizations that still make use of in-house staff and personnel to create solutions, we cannot deny the fact that many of them have gone far when it comes to making and formulating such…See More
Apr 5, 2016
Johany Dicosta is now a member of Sportsconnectus
Apr 5, 2016

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Johany Dicosta's Blog

Cloud Contact Center: Exploring the Roles in This Modern Day

Posted on June 19, 2017 at 1:02am 0 Comments

There is a growth in adoption, but concerns are here to stay. Contact centers have been a bit slow in getting on board with the cloud-based solutions. However, there is now a dramatic pick up in the rate of adoption of a cloud contact center in this modern day.

Research revealed that 60% of the benchmark study respondents make use of cloud-based automatic call distributions, while over 32% make use of cloud-based dialers. More than half of the respondents make use of…

Continue

What Benefits & Advantages can You Get from a Cloud Contact Center?

Posted on June 2, 2017 at 5:39am 0 Comments

There are actually four important benefits that you and your business can benefit from using a Cloud Contact Center. These benefits are truly essential in a way that you can make use of them for your advantage. These benefits are as follows:

High Level of Security

With a Cloud-based contact center you can have the assurance of high levels of security and this is something that you may not be assured of when you…

Continue

Managed Connectivity and Cloud Contact Center

Posted on May 19, 2017 at 2:44am 0 Comments

Businesses experience a significant cost saving as a result of cloud migration, so it’s not a surprise that some call centers are also finding some ways to make transition. Cloud contact center solutions may deliver anticipated low cost, advanced features, and greater flexibility to enhance efficiency. Nevertheless, an aspect of cloud software that service providers and customers often overlook is the cloud connectivity.

In other instances, some…

Continue

Cloud Contact Center: An Ideal Solution for BPO Industries

Posted on May 9, 2017 at 12:16am 0 Comments

Aside from the severe competition from different countries, BPO industries also face the struggle of higher operational expenses, increasing manpower cost and attrition. Aside from this, it is also difficult to keep tab on call center margins and variable agent count requirements. In order to meet all of these challenges, BPOs either chose to deploy a premise based contact center or they go on the cloud.

These two technologies both have an ocean of difference as far…

Continue

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